Shipping & Returns
Shipping
At MaisonVE, we want your order to reach you as quickly and safely as possible.
- Free Shipping within the UK — all UK orders qualify for free standard delivery.
- International Shipping — we ship to the United States, Canada, UAE, Australia, Turkey, and Africa.
- UK Delivery: 3–5 working days
- International Delivery: 7–14 working days (may vary depending on customs and local postal services)
Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel's journey.
Returns
We want you to love your MaisonVE pieces. If for any reason you are not completely satisfied, we offer a 14-day return policy from the date of delivery.
Return Conditions
- Items must be returned within 14 days of delivery
- Items must be unworn, unwashed, and in their original condition
- All original tags must still be attached
- Items marked as final sale are not eligible for return
How to Return
- Contact us via our Contact page with your order number and reason for return
- We will provide you with return instructions
- Once we receive and inspect the item, a refund will be processed within 5–7 working days
Please note: return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.