Shipping policy

Shipping Policy

Last Updated: July 2026

At MaisonVE, we are committed to delivering your order safely, securely, and as quickly as possible. Every garment is carefully inspected and packaged to ensure it arrives in excellent condition.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed. During periods of high demand, new collection launches, or public holidays, processing times may be slightly longer. Customers will be notified if there are any significant delays.

Shipping Time

Estimated delivery times are as follows:

Africa: 5–10 business days
United Kingdom & Europe: 7–14 business days
United States & Canada: 7–14 business days
Rest of the World: 10–21 business days

Please note that these are estimated delivery times and may vary depending on customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, MaisonVE may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this information to monitor your package throughout its journey.

International Shipping

MaisonVE proudly ships worldwide.

Please note that international customers may be responsible for customs duties, import taxes, or additional fees required by their country's customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Delivery Address

Please ensure your shipping address is accurate before placing your order. MaisonVE cannot be held responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe or appears to be lost in transit, please contact our customer support team. We will work closely with the shipping carrier to resolve the issue as quickly as possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can investigate and arrange an appropriate resolution.