Refund policy

Return & Refund Policy

Last Updated: July 2026

At MaisonVE, customer satisfaction is our priority. We take great pride in the quality and craftsmanship of every garment. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 3 days of the delivery date.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Include proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on:

  • Custom-made or personalized garments.

  • Altered or tailored items.

  • Gift cards.

  • Items marked as Final Sale or Clearance.

Exchanges

If you need a different size or wish to exchange your item for another product, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Please note that original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and packaging.

We will review your claim and arrange a replacement, exchange, or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The item arrived damaged or defective.

  • The return is due to an error made by MaisonVE.

We recommend using a trackable shipping service, as MaisonVE cannot guarantee receipt of returned items without tracking.

How to Start a Return

To request a return or exchange, please contact our customer support team with your order details.

Email: admin@maisonve.co.uk

Our team will provide return instructions and assist you throughout the process.

Our Commitment

At MaisonVE, we are committed to providing premium-quality African fashion and exceptional customer service. If there is ever an issue with your order, we will do our best to resolve it fairly and promptly.

Thank you for choosing MaisonVE.

MaisonVE — Luxury Crafted with Heritage.